Support and service
How can we help?
Every machine and fridge bought or rented from us comes with free lifetime phone support. Try a how-to video, or talk to a technician on 1300 386 609.
How-to videos
All videos on YouTube
Fix common issues yourself
Step-by-step videos from our technicians for Sorrento machines. Pick a topic, or call us if you get stuck.
All support videos
Cleaning · 1 of 11Clean the condenserAll Sorrento machines
Still stuck? Call 1300 386 609
Service request
Machine playing up? Let us take a look.
Tell us what is happening and a technician will contact you to talk it through or book a visit.
1
Find your serial numberIt is on the compliance plate inside the machine door.
2
Tell us what is happeningAny error on the display, and what the machine is or is not doing.
3
A technician contacts youWe will help you fix it over the phone or arrange a service.
Under warranty?New equipment includes a 12-month parts warranty. Rentals include full warranty and support for the term of the hire.