1. Personal information we collect

The types of personal information we may collect include:

• your name;
• telephone number;
• email address;
• business or company details;
• location and delivery information;
• details about the products or services you are interested in;
• information you provide when requesting a quote or making an enquiry;
• information submitted through Facebook, Instagram or other online lead forms; and
• other information you voluntarily provide to us.

We generally only collect information that is reasonably necessary for our business activities.

2. How we collect personal information

We may collect personal information when you:

• contact us by telephone or email;
• submit an enquiry through our website;
• request a quotation;
• purchase or enquire about our products or services;
• submit an enquiry through Facebook, Instagram or another advertising platform;
• interact with us through social media; or
• otherwise communicate with Worldwide Vending & Refrigeration.

Information submitted through third-party platforms such as Meta may also be handled in accordance with the privacy policies and terms of those platforms.

3. How we use your information

We may use your personal information to:

• respond to your enquiry;
• contact you about your vending machine, commercial refrigeration or related requirements;
• prepare quotations and provide product information;
• process and manage orders;
• provide customer service, technical support and spare parts assistance;
• communicate with existing and prospective customers;
• improve our products, services, website and advertising;
• conduct normal business administration; and
• comply with our legal obligations.

Where permitted by law, we may also contact you about products, services or offers that we believe may be relevant to you. You can ask us to stop sending marketing communications at any time.

4. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to service providers that assist us with areas such as website hosting, information technology, communications, advertising, payment processing, freight and other business services.

We may also disclose information where required or authorised by law.

Some third-party technology or service providers may store or process information outside Australia. Where this occurs, we take reasonable steps appropriate to the circumstances to protect personal information.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in other business records and may be held using reputable third-party service providers.

We retain personal information only for as long as reasonably necessary for our business or legal requirements.

6. Website, cookies and analytics

Our website and online services may use cookies, analytics and similar technologies to understand how visitors use our website and to help improve our services and advertising.

Third-party services, including advertising and social media platforms, may also use cookies or similar technologies in accordance with their own privacy policies.

7. Accessing or correcting your information

You may contact us if you would like to access personal information we hold about you or believe that information is inaccurate, incomplete or out of date.

We will take reasonable steps to respond to requests in accordance with applicable privacy laws.

8. Privacy enquiries and complaints

If you have a question or complaint about how Worldwide Vending & Refrigeration handles your personal information, please contact us using the details below.

We will review privacy enquiries and complaints and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.